New Zealand Shipping & Delivery

Adore Beauty is based in Melbourne, VIC Australia, and all orders are shipped from our Australian warehouse.

Any additional taxes or duties applied by New Zealand customs are the responsibility of the recipient, and your parcel may be subject to these charges depending on the order value. To estimate the duty that may be payable, please visithere.

It is illegal for us to incorrectly declare the value of a parcel and we are unable to do so.

If your parcel tracking status shows “Import Duty and Tax Payable” or “Income Duty and Tax Assessment”, delivery may be delayed by approximately 3 - 5 business days.

For orders above NZD $1,000 where duty and tax are payable, DHL will send a text message requesting payment, followed by a phone call if payment is not received.

Here’s when you can expect your order to arrive after we've dispatched it within 1 business day

Orders are typically dispatched within 1 - 2 business days from our Melbourne warehouse.

During sale and promotional periods, dispatch may take up to 4 business days to dispatch. You’ll receive tracking once your order is on its way.

The delivery timeframes below apply after your order has been dispatched.

Delivery timeframes are estimates provided by our delivery partners and may vary depending on your location.

Business days do not include weekends or Victorian public holidays.

Orders placed after daily dispatch cut-off times will be processed the next business day.

Orders containing flammable items may be restricted to Standard Shipping outside Victoria due to transport regulations.